1. Introduction

Welcome to Dots Fresh Food, your go-to destination for premium pet fresh food in Cairo, Egypt. These Terms and Conditions govern your use of our website and the purchase of our services and products. By accessing or using our website, you agree to comply with and be bound by these terms. If you disagree with any part of these terms, please refrain from using our services.

2. Definitions

• Dots Fresh Food: Refers to our company, provider of fresh food products for pets.
• Website: Refers to our online platform, accessible at www.dotsfreshfood.com.
• Services: Encompasses all activities and features offered by Dots Fresh Food.
• Products: Refers to the pet fresh food items available for purchase on our website.
• User: Anyone accessing or using our website.

3. Acceptance of Terms

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. We reserve the right to update, change, or replace any part of these terms at our discretion. It is your responsibility to check this page periodically for changes. Your continued use of the website after any modifications indicates acceptance of those changes.

4. Account Information

To access certain features of our website, you may be required to provide personal information. You agree that the information provided is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

5. Product Information

We make every effort to display accurate product information on our website. However, we do not warrant that the product descriptions, prices, or other content are accurate, complete, reliable, current, or error-free. If you find any discrepancies, please contact us at info@dotsfreshfood.com.

6. Ordering and Payment

To purchase our products, you must provide valid payment information. By submitting such information, you grant us the right to process and store it in accordance with our Privacy Policy. Prices are subject to change without notice, and we reserve the right to refuse or cancel orders at our sole discretion.

7. Shipping and Delivery

We strive to deliver our products in a timely manner. However, we are not liable for any delays beyond our control. Shipping costs and estimated delivery times are provided during the checkout process. Any customs duties or taxes incurred are the responsibility of the customer.

8. Returns and Refunds

Please review our Return Policy on our website for information regarding returns and refunds. We aim to provide a satisfactory resolution to any issues you may encounter with our products.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Dots Fresh Food and is protected by international copyright laws. You may not use, reproduce, or distribute any content without our express written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Dots Fresh Food shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues arising from the use of our website or purchase of our products.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Egypt. Any disputes arising out of or relating to these terms shall be resolved in the courts of Cairo, Egypt.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at info@dotsfreshfood.com.

Thank you for choosing Dots Fresh Food for your pet’s nutritional needs!