Last updated: September 21, 2026

This Privacy Policy explains how Dots Fresh Food (“Dots”, “we”, “us” or “our”) collects, uses and protects personal information when you visit www.dotsfreshfood.com (the “Website”) or place an order with us. By using the Website or placing an order, you agree to the practices described in this policy.

1. Information We Collect

Information you give us. When you place an order, create an account, subscribe to our emails or contact us, we may collect your name, phone number, email address, delivery address, order details and any notes you add to your order.

Payment information. All orders on the Website are paid cash on delivery. We do not collect or store bank card details through the Website.

Information collected automatically. When you use the Website, we and our service providers may automatically collect technical information such as your IP address, browser type, device type, pages visited, time spent on pages and the website that referred you. This is collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

  • Process, prepare and deliver your orders;
  • Contact you about your order, including confirming it, arranging delivery and updating an incorrect or incomplete address;
  • Respond to your questions and requests;
  • Send you offers, news and updates by email or other channels where you have agreed to receive them;
  • Measure and improve the performance of the Website, our products and our advertising;
  • Prevent fraud, misuse of the Website and fake or abusive orders;
  • Comply with our legal obligations and enforce our Terms and Conditions.

3. Cookies, Analytics and Advertising

The Website uses cookies and similar technologies to keep the Website working (for example, your shopping cart), to understand how visitors use the Website, and to measure and personalise advertising. These may include tools provided by third parties such as Google (including Google Analytics and Google Tag Manager) and Meta (Facebook and Instagram). These providers may collect information about your use of the Website and other websites in accordance with their own privacy policies.

You can block or delete cookies through your browser settings. Some parts of the Website, such as the cart and checkout, may not work properly if cookies are disabled.

4. Sharing Your Information

We do not sell your personal information. We may share it only with:

  • Delivery staff and courier partners, to deliver your order;
  • Service providers that help us run our business, such as website hosting, email, analytics and advertising providers, who may only use the information to provide their services to us;
  • Government authorities, courts or law enforcement where we are required to do so by law or to protect our rights, customers or the public;
  • A buyer or successor in the event of a sale, merger or restructuring of our business.

Some of our service providers may process information outside Egypt.

5. Data Retention

We keep personal information for as long as needed to fulfil the purposes described in this policy, including keeping order records, resolving disputes and meeting legal and accounting requirements. When information is no longer needed, we delete it or make it anonymous.

6. Data Security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

You may ask us to access, correct or delete the personal information we hold about you, or object to certain uses of it, subject to applicable law and to any information we must keep for legal or order-record purposes. You can unsubscribe from marketing emails at any time using the link in the email. To make a request, email info@dotsfreshfood.com. We may need to verify your identity before responding.

8. Children

The Website is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Third-Party Links

The Website may contain links to third-party websites and social media platforms. We are not responsible for the content or privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Your continued use of the Website after changes are posted means you accept the updated policy.

11. Contact Us

For any questions about this Privacy Policy, please email info@dotsfreshfood.com.