{"id":5244,"date":"2023-12-08T23:27:19","date_gmt":"2023-12-08T23:27:19","guid":{"rendered":"https:\/\/dotsfreshfood.com\/?page_id=5244"},"modified":"2026-09-21T14:02:52","modified_gmt":"2026-09-21T14:02:52","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/dotsfreshfood.com\/ar\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"

Last updated: September 21, 2026<\/strong><\/p>\n\n\n\n

Dots Fresh Food meals are perishable frozen food. To protect the safety and quality of every meal, and the health of every dog we feed, we cannot resell or accept back any product once it has left our facility. This Refund Policy explains how cancellations, returns and order issues are handled. It forms part of our Terms and Conditions<\/a>.<\/p>\n\n\n\n

1. Cancelling an Order<\/h2>\n\n\n\n

If you need to cancel an order, contact us as soon as possible at info@dotsfreshfood.com<\/a>, quoting your order number. We can usually cancel an order that has not yet been dispatched. Once an order has been dispatched for delivery, it cannot be cancelled. As all orders are cash on delivery, no payment is taken for a cancelled order.<\/p>\n\n\n\n

2. Returns<\/h2>\n\n\n\n

Because our products are perishable food that must stay frozen, we do not accept returns of delivered products, and we do not offer refunds for change of mind, for products your dog does not like, or for orders placed by mistake. This does not affect any rights you have under applicable law that cannot be excluded.<\/p>\n\n\n\n

3. Check Your Order at Delivery<\/h2>\n\n\n\n

Please check your order in front of the delivery person before paying. If any item is missing, incorrect, damaged, or has clearly thawed, you may refuse that item at the door and you will not be charged for it.<\/p>\n\n\n\n

4. Reporting an Issue After Delivery<\/h2>\n\n\n\n

If you find a problem after the delivery person has left, email info@dotsfreshfood.com<\/a> within 24 hours of delivery with:<\/p>\n\n\n\n